Shipping and Returns

Orders are generally shipped within 1-2 days of receipt of payment. 

Delivery times vary from 2 to 7 working days.

Acquerello accepts responsibility for protecting the product during shipping. Any damage or non-conformity of the product should be reported immediately, and in any case within 14 days, so that the products can be replaced free of charge.

If the product is to be returned (for any reason except for non-conformity – see previous point), the return should be reported by e-mail or telephone within 14 working days from delivery. The cost of returning the goods returned shall be at the expense of the customer.